Starbucks

Reviews about Starbucks

• 1 / 5

  By Jessica Birnie
  I can't believe that a brand that is usually as reliable as Starbucks allows a location like this to continue operating and representing their brand. The service is incredibly slow even in the off season, and the manager was one of the most childish, unprofessional people I've ever had the misfortune to encounter in retail. My mom ended up waiting 45 minutes for her drink with zero apologies from the manager, who refused to give her her money back when after half an hour she very politely said she couldn't wait any longer, but what did give us was an insane amount of attitude! From the reviews, it seems that this was not an isolated experience.
  
  I couldn't believe the way that this manager spoke to her employees and to us. It shocked even the people around us, three or four of whom made comments on our treatment and how long we had been waiting. She used either the type of nasty voice that an angsty teenager would use when yelling at their parents, or the condescending voice you use when talking to a baby. I couldn't even believe it. She tried to convince us we just didn't remember what she had ordered and completely ignored us asking for the money back, talking right over us to loudly say, "WHAT did you ORDER? WHAT did you ORDER!?" with a very nasty look on her face, and when my mom finally became so exasperated that she threw her hands up in the air and said, "Fine! Just make me my latte!" the manager took a cup and slammed it down as hard as she could at the very end of a long line of orders, so that the cup fell over and rolled away. She just walked away and pretended we didn't exist after that. We finally got our drinks five minutes later when a nice barista came and picked it up and put it to the front of the line, but we paid full price with no apology after being in the Starbucks for a full hour. I e-mailed customer service, which said they try to respond in one business day, but that was in mid-September.
  
  If you're in Langley and you're truly desperate for a coffee, save your money and go to McDonald's or Tim Hortons.
  May 16, 2017
• 3 / 5

  By Kyle Nelstead
  The location is nice and conducive to studying during non-peak hours. Take in the relaxing music and the sun which shines through the windows most of the day. During peak hours, however, the store fills up and gets quite noisy - not a problem if you get a seat off to the side ahead of time and have some headphones. The staff are quite friendly, though often management seems a little up-tight so more often than not expect your interactions to be cordial at best.
  March 20, 2017
• 5 / 5

  By Maureen Swinney
  Nice vibes. Staff pleasant and quick.
  January 21, 2017
• 1 / 5

  By pierre-germain Josepf
  A guy named sogar who is a new employee was in line to get a drink on his break and was being sarcastic and teasing his co workers like those behind him all all the time in the world. They we not focused on serving the people in line but were more focused on returning the jokes and internationally delay his order. I want to bring this up to the manager on my next visit.
  November 29, 2016
• 5 / 5

  By Dawn Robertson
  They serve single cups of your favourite type of coffee with Clover. Very friendly staff!
  August 20, 2016